JBCS Remote Support Service
Begin your support session

 

JB Computer Services, Inc. offers remote support services for our customers.  This remote support service can provide a quick resolution to problems that you are experiencing without the need to wait for a technician to arrive at your location.

Our tech support personnel must be expecting your connection before this program will work. Please do not initiate remote support sessions without calling our office first for approval.

  • The JBCS technician will provide you with a 5-digit code.  Enter this code into the white box in the center of your screen and then press the Enter key.
  • A file will begin downloading and will appear on your screen.  Please run, open or double click the file to activate your remote support session.
  • If a “User Account Control” window appears asking “Do you want to allow the app to make changes to your device?”, please click “Yes”.
  • The technician will then be able to view your screen and work with you remotely to resolve the issue(s).
  • Once the remote support session has ended, the remote support program should be closed and the technician will not have any further access to your computer.

Thank you for visiting our web site.
Please feel free to contact us with any questions, comments, or needs.

You can reach us at (407) 478-5800
Monday – Friday, 8:30AM – 5:00PM

Orlando Service Area

Orange County FL • Seminole County FL • Volusia County FL • Osceola County FL • Lake County FL • Altamonte Springs FL • Apopka FL • Bithlo FL • Casselberry FL • Celebration FL • Chuluota FL • Clarcona FL • Clermont FL • Doctor Phillips FL • Deland FL • Deltona FL • Eatonville FL • Forest City FL • Fern Park FL • Geneva FL • Heathrow FL • Hunters Creek FL • Hiawassee FL • Kissimmee FL • Lake Buena Vista FL • Lake Mary FL • Longwood FL • Lockhart FL • Ocoee FL • Orlando FL • Oviedo FL • Orange City FL • Pine Hills FL • Rosemont FL • Sanford FL • Sand Lake FL • Maitland FL • Wekiva Springs FL • Windermere FL • Winter Garden FL • Winter Park FL • Winter Springs FL